Frequently Asked Questions
Ordering & Shipping
How long does shipping take?
We typically process and ship orders within 1-2 business days. Shipping times vary based on your location:
- Standard shipping: 3-7 business days
- Express shipping: 2-3 business days
Do you ship internationally?
Currently, we ship within the United States only.
What is your return policy?
We accept returns within 30 days of purchase for unworn, unwashed items in original condition. Please contact us to initiate a return.
Product Information
What's the difference between tie-back and bouffant scrub caps?
Tie-back scrub caps have adjustable ties at the back for a custom fit, while bouffant scrub caps have elastic bands and provide more room for longer or thicker hair.
How do I care for my scrub cap?
Machine wash cold with like colors. Tumble dry low or hang to dry. Avoid bleach to preserve the fabric colors and patterns.
What size scrub cap should I order?
Our tie-back caps are adjustable and fit most head sizes. Bouffant caps have elastic that stretches to accommodate different head sizes comfortably.
Customization & Special Orders
Do you offer custom scrub caps?
We currently don't offer custom orders, but we're always adding new patterns! Follow us on social media to see our latest designs.
Can I request a specific fabric pattern?
We love hearing from our customers! Feel free to contact us with pattern suggestions, and we'll consider them for future collections.
Contact & Support
How can I contact customer service?
You can reach us through our contact form or email us directly. We typically respond within 24 hours during business days.
Do you offer bulk discounts for healthcare facilities?
Yes! Please contact us directly to discuss bulk orders and pricing for healthcare facilities, clinics, or veterinary practices.